Background:
Priority Sites is a unique joint venture which brings together the strengths of a major private-sector financial group, The Royal Bank of Scotland, and a public-sector national regeneration agency, English Partnerships. Priority sites required an extranet that would link their 3 remote branches in Widnas, Cornwall and Glasshoughton, handle the billing and manage customer care.
Solution:
When Priority Sites retained si-an to develop an extranet, we recognised their need for a centralised information system that would enable their branches in Lancashire, Cornwall and Yorkshire to share a single source of information. This included management of estates, units, tenants, leases, accounting, reports...etc.
An additional requirement was the need to manage the developments in accordance to their liability and communication between developers, projects managers, lead consultants and tenants.
To accomplish this goal, we needed a robust content management system and the off-the-shelf software solutions were expensive and did not meet the specific needs of Priority Sites. To solve this problem we turned to our in-house PropertyIT solution which is currently used by dozens of property agents in the UK.
si-an utilised it's existing PropertyIT system designed for the estate agency and customised it to allow Priority Sites to develop content on a variety of levels and relate this content to it's specific needs. The system is designed from the ground-up in a modular form and this gives scope for efficient future development.
si-an's PropertyIT software incorporates a property management system which was adapted for the Customer Care module and this gives Priority Sites a mechanism to track each reported defect from cradle-to-grave.
Result:
Using si-an's PropertyIT system as a foundation for the bespoke development made the project economically attractive and as a result saved thousands of pounds in software development. Priority Sites now function more efficiently and and have the abilty to add modules on-the-fly and in the current climate this capability has become a basic necessity.
